How can we serve you better?

At Dispensr, we are dedicated to offering you a great service – if you have any questions or problems, please contact us by phone, email or with our contact form. We will respond as quickly as possible to ensure that you receive a great experience from all of our products.

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Frequently Asked Questions
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Shipping & Delivery
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Warranty & Returns
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Contact Us

Limited Warranties

Dispensr Accessories have a finite life span. They are consumable items and are not covered under warranty. The only exception to this rule is in the case of a manufacturing fault, or shipping error on our part, in which case we will replace them. If they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 7 days of you receiving them, we may replace them at our discretion.

Exchanges

If you ordered the wrong product, we can exchange it as long as it is safely returned to us unopened and unused within 14 days of receipt. We do kindly ask that you pay for the return postage and packaging. Please contact customer services and request an RMA Number to ensure a speedy turn-around.

Dispensr reserves the right to change our warranty conditions without notice. We also reserve the right to refuse items returned to us which do not fulfil the requirements stated above, or if the correct RMA process has not been followed.

Warranties are not guarantees and only cover manufacturing faults. Damage, wear and tear or any subsequent damage that may occur are not covered under the warranty.

Conditions of Returns

In order to return a product, you must have a Returns Merchandise Authorisation (RMA) Number from our Customer Service Team. Any unsolicited or unauthorised returns sent to us will be disposed of.

Returns MUST be received within 10 working days of the RMA Number being issued. If an item is not returned within this time frame, we will no longer be able to accept it.

Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 5 working days for it to be checked and the replacement dispatched or credit issued.

Should we discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit. You will then have 14 days to either collect the item or we will dispose of it. We will be in contact via email or phone, so be sure to provide those details.

Dispensr is not responsible for reimbursing any shipping cost for returning items or for items that get lost in transit. Therefore, we suggest sending returns via a trackable service and ensuring the correct amount for postage is paid. Please ensure your returned items are packaged securely and sent to the following address, with the RMA number clearly written on the outside:

Dispensr Returns
van Boetzelaerlaan 50
3828NS Hoogland
The Netherlands

Please include a copy of your purchase receipt, your contact information & details of the fault.

Are you 18 years old or older? Please verify your age to continue.