How can we serve you better?
At Dispensr, we are dedicated to offering you a great service – if you have any questions or problems, please contact us by phone, email or with our contact form. We will respond as quickly as possible to ensure that you receive a great experience from all of our products.
Frequently Asked Questions
Shipping & Delivery
Warranty & Returns
Contact Us
Orders will be shipped within 1-2 working days (Monday-Friday).
Expect holiday shipping delays. Stay with your track & trace code. If it hasn’t moved in 10 days, contact us.
Shipping costs*
NL : € 5 shipping + PostNL 1-2 working days
EU : € 13,50-18,50 shipping + PostNL & local carrier 5 working days
Worldwide : € 35 shipping + PostNL & local carrier 10-15 working days
CBD shipping areas
We freely & discreetly ship CBD to the greater EU & UK region. And Mexico, Canada and South Africa. If you reside outside of these zones, our CBD products will not be available to purchase. We conform with legal regulations and generally do not ship outside of these regions.
If the laws in your country allow for the delivery of CBD products, send us the government CBD law information (link) via email and we will do our best to add your country to our green-lit CBD shipping zones and get back to you with good news as soon as possible.
In the Netherlands, we ship CBD extracts & 100% raw, crushed CBD hemp flowers & leaves.
We do not service The Canary Islands, even though it is Spain, our logistics solutions won’t serve the area, our apologies.
* Due to rising shipping costs, we have shifted shipping discounts into more frequent product discounts. Thank you for your understanding!
General Delivery Information
Once your order has been placed, we will send you a confirmation email.
Once your order has been dispatched, we will send you another email confirming.
If your order hasn't been dispatched yet and you need to amend your order, you may get in touch via our Customer Service Portal.
Please note : due to additional costs from our courier services, delivery outside of the Netherlands may be charged at €13,50-18,50 depending on your EU location. These orders may also take an additional day or two to arrive.
Another Note :
All times stated are estimated & conditional on normal operating procedures. On occasion, forces outside our control (including logistics overwhelm) can disrupt those normal operating procedures, which may affect delivery time.
Contacting Us
If you have any general questions regarding our products, please take a look at our FAQ's to see if your question has already been answered. We respond quickly to emails, so please feel free to get in touch.
Product & Order Support : support@dispensr.eu
Call us
+31 6 27 44 87 52
Mon-Fri : 09:00 – 17:00
Sat & Sun : Closed
